Talking Website for appliance repair engineers
When the washing machine dies mid-cycle or the oven stops heating, people want to know two things straight away: do you repair my make, and is it worth repairing? Most appliance repair websites give them a contact form and a wait, so they end up on the phone to a shop about a new one.
A normal website lets customers walk. A talking website lets customers talk. Ask questions, get answers, then book.
What a Talking Website does for an appliance engineer
Your site talks back.
Customers tap one button and ask what they want to know: do you repair my make, is it worth repairing, can you come this week, do you charge a call-out fee. Your agent answers from what you've told us about your business, the way you would.
Your agent handles "roughly how much?"
Customers want a rough idea before they book. Your agent gives your call-out charge and explains how you price the repair, and books the visit, so you turn up to a customer who already knows what happens next.
Your agent books them in.
Once their questions are answered, your agent books the repair visit straight into your diary, so the enquiry doesn't sit in an inbox while they ring round.
Gets the details first.
Your agent asks for the make, model and what's going wrong, and the details go in the notes with the booking, so you turn up knowing what you're dealing with, often with the right part on the van.
Your site looks like your business.
Your work, your area, your own photos. On your form, you send us a website in your trade you like the look of, and we build yours from that, so it looks the way you want it to, not like a template with the name swapped.
You stay on the job.
If you can't get to your phone, the customer gets a text straight away with a link to your website, so they can talk to your agent and book, instead of ringing the next name.
How it works
- Talk to Ollie on this site. He's the same kind of agent your customers would get. Book your specification call with Martin.
- You receive your specification form, "Fill after listening" (an audio message inside the form talks you through it). This is where you give us the essentials we need to build your site.
- You have your specification call with Martin, booked with Ollie, where he builds the detail and the message around what you've sent us, so your site sounds like your business, not a template.
- Your Test Drive, where you operate your Talking Website, with your own voice agent on it, and book yourself an appointment exactly as your customers would. If you're happy, pay your first month. Then your website and your voice agent are commissioned, you sign off each page, and we push your site live, usually within a week and sometimes in as little as three days.
Launch price: £97 a month, locked in. No setup fee. No long term contract.
Questions appliance repair engineers ask
A normal website lets customers walk. A talking website lets customers talk. On your Talking Website for appliance repair engineers, your agent answers questions about which makes you repair and whether a repair is worth it, books repair visits straight into your diary with the make, model and fault in the notes, and if you can't get to your phone, the customer gets a text straight away with a link to your website.
Your agent gives the answer you'd give. Most appliance engineers do one of two things, and you can do both:
- Explain why it depends. A blocked pump is a very different job from a failed control board. Your agent explains that, so the customer understands why you need to look at it, then books the visit.
- Give a starting price. Your agent can say something like "our call-out starts from [£], and that includes the diagnosis", so they know roughly where they stand before you come out.
You choose on your specification call, and your agent only quotes the figures you've given us.
Your agent doesn't guess. If someone asks something you haven't covered, like whether you can still get parts for their ten-year-old dishwasher, your agent says you'll answer that properly yourself, and books them in or takes their number for a callback. The more you tell us on your form and your specification call, the more your agent can answer on the spot.
Yes. On the specification form you fill in before speaking to Martin, you choose what your agent books: a callback or a site visit. The most effective is a site visit. Your agent books the earliest free slot in your diary, and you can always ring the customer first to check anything you want to know before you make the journey.
However you want it handled. Some appliance engineers want urgent jobs booked into the next free slot. Others want your agent to give the customer your mobile number for genuine emergencies only, like a washing machine leaking across the kitchen floor or a freezer full of food that's stopped working. You choose on your specification call, and your agent sticks to it.
Yes, with your rule of thumb. It usually comes down to the age of the appliance, the fault and the cost of the part compared with a new one. You tell us how you judge it on your specification call, your agent explains that, then books a visit so you can tell them for sure.