Talking Website for gas engineers
When the boiler packs up, nobody waits politely. No heating, no hot water, sometimes a baby in the house. Other customers are planning ahead: a service, a gas safety certificate, a new boiler. Either way, they want to know quickly whether you can help and when. Most gas engineers' websites give them a contact form and a wait.
A normal website lets customers walk. A talking website lets customers talk. Ask questions, get answers, then book.
What a Talking Website does for a gas engineer
Your site talks back.
Customers tap one button and ask what they want to know: can you look at my boiler this week, do you do landlord gas safety certificates, do you fit new boilers, do you cover my area. Your agent answers from what you've told us about your business, the way you would.
Your agent handles "roughly how much?"
Customers want a rough idea before they book. Your agent gives the ballpark you're happy with, or explains how you price, and books the visit, so you turn up to a customer who already knows what happens next.
Your agent books them in.
Once their questions are answered, your agent books the breakdown visit, the service or the survey straight into your diary, so the enquiry doesn't sit in an inbox while they ring round.
Safety comes first.
If a customer says they can smell gas, your agent tells them straight away, before anything else, to leave the property, not to use switches or flames, and to ring the National Gas Emergency number on 0800 111 999.
Your site looks like your business.
Your work, your area, your own photos. On your form, you send us a website in your trade you like the look of, and we build yours from that, so it looks the way you want it to, not like a template with the name swapped.
You stay on the job.
If you can't get to your phone, the customer gets a text straight away with a link to your website, so they can talk to your agent and book, instead of ringing the next name.
How it works
- Talk to Ollie on this site. He's the same kind of agent your customers would get. Book your specification call with Martin.
- You receive your specification form, "Fill after listening" (an audio message inside the form talks you through it). This is where you give us the essentials we need to build your site.
- You have your specification call with Martin, booked with Ollie, where he builds the detail and the message around what you've sent us, so your site sounds like your business, not a template.
- Your Test Drive, where you operate your Talking Website, with your own voice agent on it, and book yourself an appointment exactly as your customers would. If you're happy, pay your first month. Then your website and your voice agent are commissioned, you sign off each page, and we push your site live, usually within a week and sometimes in as little as three days.
Launch price: £97 a month, locked in. No setup fee. No long term contract.
Questions gas engineers ask
A normal website lets customers walk. A talking website lets customers talk. On your Talking Website for gas engineers, your agent answers questions about breakdowns, boiler services and new boilers, books visits straight into your diary, gives the gas emergency advice first to anyone who says they can smell gas, and if you can't get to your phone, the customer gets a text straight away with a link to your website.
Your agent gives the answer you'd give. Most gas engineers do one of two things, and you can do both:
- Explain why it depends. Swapping a combi like-for-like in the same cupboard is a very different job from converting a system boiler to a combi, moving it into the loft and running new pipework. Your agent explains that, so the customer understands why you need to survey it, then books the survey.
- Give a starting price. For standard jobs, your agent can say something like "an annual boiler service starts from [£]" or "a landlord gas safety certificate starts from [£]", so they know roughly where they stand before you come out.
You choose on your specification call, and your agent only quotes the figures you've given us.
Your agent doesn't guess. If someone asks something you haven't covered, like whether their old back boiler is worth repairing, your agent says you'll answer that properly yourself, and books them in or takes their number for a callback. The more you tell us on your form and your specification call, the more your agent can answer on the spot.
Yes. On the specification form you fill in before speaking to Martin, you choose what your agent books: a callback or a site visit. The most effective is a site visit. Your agent books the earliest free slot in your diary, and you can always ring the customer first to check anything you want to know before you make the journey.
However you want them handled. Some gas engineers want no-heating breakdowns booked into the next free slot. Others want your agent to give the customer your mobile number for genuine emergencies only, like an elderly customer with no heating in winter. And if someone says they can smell gas, your agent gives them the gas emergency advice and number first, every time.
Yes. Your agent can explain that landlords need their gas appliances checked every year, answer their questions about the certificate, and book it in.