Talking Website for glaziers
Glazing enquiries come in two speeds. There's the smashed window that needs boarding or replacing today, and there's the customer slowly pricing up new windows or a conservatory roof. Both want answers before they'll book anyone. Most glaziers' websites give them a contact form and a wait.
A normal website lets customers walk. A talking website lets customers talk. Ask questions, get answers, then book.
What a Talking Website does for a glazier
Your site talks back.
Customers tap one button and ask what they want to know: can you board up a broken window tonight, do you replace misted double glazing, do you do composite doors, do you cover my area. Your agent answers from what you've told us about your business, the way you would.
Your agent handles "roughly how much?"
Customers want a rough idea before they book. Your agent gives the ballpark you're happy with, like a starting price for a misted unit or a board-up call-out, or explains how you quote for new windows, and books the measuring visit, so you turn up to a customer who already knows what happens next.
Your agent books them in.
Once their questions are answered, your agent books the emergency call-out or the measuring visit straight into your diary, so the enquiry doesn't sit in an inbox while they ring round.
Emergencies and planned work, both covered.
Your agent knows which jobs you'll come out for tonight and which are a planned survey, and books each one the right way.
Your site looks like your business.
Your work, your area, your own photos. On your form, you send us a website in your trade you like the look of, and we build yours from that, so it looks the way you want it to, not like a template with the name swapped.
You stay on the job.
If you can't get to your phone, the customer gets a text straight away with a link to your website, so they can talk to your agent and book, instead of ringing the next name.
How it works
- Talk to Ollie on this site. He's the same kind of agent your customers would get. Book your specification call with Martin.
- You receive your specification form, "Fill after listening" (an audio message inside the form talks you through it). This is where you give us the essentials we need to build your site.
- You have your specification call with Martin, booked with Ollie, where he builds the detail and the message around what you've sent us, so your site sounds like your business, not a template.
- Your Test Drive, where you operate your Talking Website, with your own voice agent on it, and book yourself an appointment exactly as your customers would. If you're happy, pay your first month. Then your website and your voice agent are commissioned, you sign off each page, and we push your site live, usually within a week and sometimes in as little as three days.
Launch price: £97 a month, locked in. No setup fee. No long term contract.
Questions glaziers ask
A normal website lets customers walk. A talking website lets customers talk. On your Talking Website for glaziers, your agent answers questions about board-ups, misted units and new windows, books emergency call-outs and measuring visits straight into your diary, and if you can't get to your phone, the customer gets a text straight away with a link to your website.
Your agent gives the answer you'd give. Most glaziers do one of two things, and you can do both:
- Explain why it depends. Replacing one misted unit is a very different job from new windows throughout the house. Your agent explains that, so the customer understands why you need to measure up, then books the visit.
- Give a starting price. Your agent can say something like "replacing a misted double-glazed unit starts from [£]", or your emergency board-up call-out charge, so they know roughly where they stand before you come out.
You choose on your specification call, and your agent only quotes the figures you've given us.
Your agent doesn't guess. If someone asks something you haven't covered, like whether their old frames will take new glass, your agent says you'll answer that properly yourself, and books them in or takes their number for a callback. The more you tell us on your form and your specification call, the more your agent can answer on the spot.
Yes. On the specification form you fill in before speaking to Martin, you choose what your agent books: a callback or a site visit. The most effective is a site visit. Your agent books the earliest free slot in your diary, and you can always ring the customer first to check anything you want to know before you make the journey.
However you want it handled. Some glaziers want emergency board-ups booked into the next free slot. Others want your agent to give the customer your mobile number for genuine emergencies only, like a smashed window after a break-in. You choose on your specification call, and your agent sticks to it.
Yes, the way you would. Misting between the panes usually means the sealed unit has failed, and the glass unit can often be replaced on its own while the frame stays. Your agent explains that, then books a visit so you can check the frames and measure up.