Talking Website for HVAC engineers
Heating, ventilation and air conditioning enquiries are full of questions. Customers want to know if a heat pump would suit their house, whether you service their system, what the grants are, how long an install takes. Most HVAC websites answer none of that and offer a contact form instead.
A normal website lets customers walk. A talking website lets customers talk. Ask questions, get answers, then book.
What a Talking Website does for an HVAC engineer
Your site talks back.
Customers tap one button and ask what they want to know: do you fit heat pumps, can you service my air conditioning, do you do commercial work, do you cover my area. Your agent answers from what you've told us about your business, the way you would.
Your agent handles "roughly how much?"
Customers want a rough idea before they book. Your agent gives the ballpark you're happy with, like a starting price for an annual service or an air conditioning install, or explains how you quote for a heat pump, and books the survey, so you turn up to a customer who already knows what happens next.
Your agent books them in.
Once their questions are answered, your agent books the survey, the service or the repair visit straight into your diary, so the enquiry doesn't sit in an inbox while they ring round.
Good at the explaining.
A lot of HVAC customers are still working out what they need. Your agent talks them through the basics you'd normally explain on the phone, then book them in, so the survey is about their house, not the basics.
Your site looks like your business.
Your work, your area, your own photos. On your form, you send us a website in your trade you like the look of, and we build yours from that, so it looks the way you want it to, not like a template with the name swapped.
You stay on the job.
If you can't get to your phone, the customer gets a text straight away with a link to your website, so they can talk to your agent and book, instead of ringing the next name.
How it works
- Talk to Ollie on this site. He's the same kind of agent your customers would get. Book your specification call with Martin.
- You receive your specification form, "Fill after listening" (an audio message inside the form talks you through it). This is where you give us the essentials we need to build your site.
- You have your specification call with Martin, booked with Ollie, where he builds the detail and the message around what you've sent us, so your site sounds like your business, not a template.
- Your Test Drive, where you operate your Talking Website, with your own voice agent on it, and book yourself an appointment exactly as your customers would. If you're happy, pay your first month. Then your website and your voice agent are commissioned, you sign off each page, and we push your site live, usually within a week and sometimes in as little as three days.
Launch price: £97 a month, locked in. No setup fee. No long term contract.
Questions HVAC engineers ask
A normal website lets customers walk. A talking website lets customers talk. On your Talking Website for HVAC engineers, your agent answers questions about heat pumps, servicing and breakdowns, books surveys, services and repair visits straight into your diary, and if you can't get to your phone, the customer gets a text straight away with a link to your website.
Your agent gives the answer you'd give. Most HVAC engineers do one of two things, and you can do both:
- Explain why it depends. Servicing an existing system is a very different job from fitting a heat pump to a house that's never had one. Your agent explains that, so the customer understands why you need to survey the property, then books the visit.
- Give a starting price. Your agent can say something like "an annual service starts from [£]", or a starting price for a single air conditioning unit, so they know roughly where they stand before you come out.
You choose on your specification call, and your agent only quotes the figures you've given us.
Your agent doesn't guess. If someone asks something you haven't covered, like whether their existing radiators will work with a heat pump, your agent says you'll answer that properly yourself, and books them in or takes their number for a callback. The more you tell us on your form and your specification call, the more your agent can answer on the spot.
Yes. On the specification form you fill in before speaking to Martin, you choose what your agent books: a callback or a site visit. The most effective is a site visit. Your agent books the earliest free slot in your diary, and you can always ring the customer first to check anything you want to know before you make the journey.
However you want it handled. Some HVAC engineers want breakdowns booked into the next free slot. Others want your agent to give the customer your mobile number for genuine emergencies only, like no heating in the middle of winter or a server room overheating. You choose on your specification call, and your agent sticks to it.
Yes, the way you would. Whether a heat pump suits a house depends on things like insulation, the size of the radiators and where the outdoor unit could go. Your agent explains that, then books a survey so you can tell them properly.