They search at 9pm. The call is missed.
Am I losing jobs after I finish for the day?
You finish at five. Your customers start looking for you at nine.
Think about when people actually sort out jobs around the house. It's not at ten in the morning, when they're at work. It's in the evening, when they're sat down, they've noticed the damp patch again, and they finally pick up their phone and start searching.
That's when they find your website. And that's when you're having your tea, or putting the kids to bed, or asleep.
What happens next
On most trade websites, nothing. The customer reads a bit, maybe fills in a form, and goes to bed. By the time you see it in the morning, they've sent the same message to three other people. Whoever replies first, and sounds like they know what they're doing, usually gets it.
Or they don't fill anything in. They just keep looking until they find someone who can tell them something tonight.
A website that's still working at 9pm
A Talking Website doesn't close. At nine at night, the customer taps one button and talks. They ask whether you cover their area, whether it's a job you do, how you usually price that kind of work and how soon you could come out. They get proper answers about your business, the way you'd give them. Once their questions are answered, your agent books them in, straight into your diary, before they've even put their phone down.
In the morning you don't find a vague message to chase. You find a booking.
And if they ring instead
If they ring you at nine and you don't pick up, they don't get silence. They get a text straight away with a link to your website, and they can talk to your agent and book there and then. Your evenings stay yours, and the job doesn't go to whoever answered.
Try it tonight
Talk to Ollie at whatever time suits you. That's the point.